About Us

Tote Haus sells tote bags and everyday carry for daily use. Our catalog is focused on tote bags, carry bags, weekenders, and shoppers for work, travel, and weekends.

We operate as an online store only. We aim for honest listings, clear policies, tracked shipping inside the United States, and support that uses the same company name and email everywhere on this website, plus live chat during support hours.

What we sell

• Everyday tote bags for work, errands, and weekends
• Carry bags, shoulder bags, and compact crossbodies
• Weekender bags and foldable shoppers for short trips
• Roomy travel and beach totes when you need extra space

We keep the catalog on bags only. If a listing does not match what you receive, our Refund Policy explains how wrong-dispatch and defective cases are handled.

How we write product pages

Each product page describes the shape, how you carry it, and what it is useful for. We keep the language plain so you can decide quickly. Shipping times, return rules, and payment steps stay the same across the store and are linked in the footer.

Who operates Tote Haus

Trade name: Tote Haus. Legal name: IREX MEDIA US LLC, a United States company. Orders, invoices, refunds, and customer support for purchases on https://totehaus.shop are handled under that entity.

Full company details are on our Legal Notice page. We keep the trade name, legal name, support email, and one business address consistent across About, Contact, Legal Notice, and store policies so Google Merchant Center and customers see the same facts. Customer support is by email and live chat only (no phone line).

How we fulfill orders

• Address: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702, USA. This is the only business address we use (legal mail and ship-from).
• This address is not a walk-in retail storefront or a public drop-off counter for returns unless we instruct you in writing for an approved case.
• We ship within the United States only. Free shipping on orders over $50. Flat $6.99 under $50.
• Processing: 3-4 business days. Delivery after ship: typically 4-9 business days. Estimated total: up to 13 business days.
• Order cut-off: 5:00 PM EST. Orders after cut-off or on weekends begin the next business day.

Payment and returns (plain summary)

Orders are paid by direct bank deposit. Full steps are on the Payment Policy page.

Returns are accepted within 15 days of delivery only for wrong dispatch by Tote Haus or a defective product, with clear photo and video proof. Buyer's remorse, change of mind, and general preference returns are not accepted. See the full Refund Policy.

Customer support

Related pages

Contact Us · FAQ · Legal Notice · Shipping Policy · Refund Policy · Payment Policy