FAQ
Plain answers about Tote Haus bags, shipping, returns, payment, and who runs the store. These match the policies linked in the footer.
What products do you sell?
Tote Haus sells tote bags and everyday carry bags: tote bags for work and errands, carry bags and crossbodies, weekender bags, foldable shoppers, and roomy travel totes. We keep the catalog on bags only. Wallets and tech gadgets are not part of this store.
Who owns and operates Tote Haus?
Trade name: Tote Haus. Legal name: IREX MEDIA US LLC. Official website: https://totehaus.shop. Support email: support@totehaus.shop. Address: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702 (legal mail and ship-from — one address). Full details: Legal Notice and About Us.
Do you have a physical store I can visit?
No. Tote Haus is an online store only. The Florida address is our only business address. It is not a walk-in shop or public return drop-off counter.
Do you offer free shipping?
Yes. Orders $50 USD or more ship free within the United States. Orders under $50 ship for a flat $6.99 USD. See the Shipping Policy.
How long does delivery take?
Orders are processed within 3-4 business days and typically delivered within 4-9 business days after shipping inside the United States. Estimated total: up to 13 business days. Business days exclude weekends and public holidays. Cut-off is 5:00 PM EST.
Where can I track my order?
Use the Order Tracking page once your package ships. You will also get a tracking email when the carrier scan posts. If nothing shows after one business day, email support@totehaus.shop with your order number.
How do you ship orders?
We ship with trusted carriers and provide tracking once your order ships. We currently ship within the United States only. P.O. Boxes can be a problem for some carriers, so use a full street address when you can.
Can I return an item if I change my mind?
No. Buyer's remorse, change of mind, and general preference returns are not accepted. Returns within 15 days of delivery are only for wrong dispatch by Tote Haus or a defective product, and you must email support@totehaus.shop with your order number plus clear photo and video proof. Full rules: Refund Policy.
What counts as a defective bag?
Examples include broken stitching that makes the bag unusable, a handle that separates under normal use, or a zipper that fails out of the box. Normal wear, stains from use, or deciding you wanted a different color or size do not qualify. Send photo and video of the issue with your order number.
Can I cancel an order?
If the order has not shipped yet, email support@totehaus.shop as soon as you can. Unshipped orders can usually be cancelled for a full refund. Once a carrier has the package, the Refund Policy rules apply.
How do I pay?
Orders are paid by direct bank deposit. Card checkout is not the current payment method on this store. Follow the steps on our Payment Policy page and include your order number in the transfer notes where asked.
Do you charge sales tax?
No. Tote Haus does not charge customers any sales tax of any kind. Your total is the product price plus shipping only. Full payment details: Payment Policy.
How should I care for my tote?
Most of our bags are everyday canvas or soft structured styles. Spot-clean with a damp cloth when you can. Avoid long soaks unless a product page says the bag is machine-washable. Let bags air-dry away from high heat so handles and seams hold their shape.
How can I contact support?
Email support@totehaus.shop or use live chat on this website during Monday-Friday, 9:00 AM-5:00 PM (ET). We do not offer phone support. Outside those hours, send an email and we aim to reply within one business day.
Trade name: Tote Haus
Legal name: IREX MEDIA US LLC
Address: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702
Or use the form on Contact Us.
