Shipping Policy
Last updated: November 02, 2026
Thank you for shopping at Tote Haus. This Shipping Policy explains how we process and deliver orders placed on https://totehaus.shop. We aim to deliver your products quickly, safely, and efficiently. We currently ship within the United States only, using trusted carriers.
Where we ship
- We currently ship to addresses within the United States only.
- We do not ship to P.O. Boxes if a carrier cannot deliver to them; if delivery fails for this reason, we will contact you to update the address where possible.
- Please ensure your shipping address is complete and accurate at checkout. Address errors may delay delivery.
Order processing
- Orders are processed within 3-4 business days (Monday-Friday).
- Orders placed after the 5:00 PM EST (GMT-05:00) cut-off, or on weekends or public holidays, begin processing on the next business day.
- Business days exclude Saturdays, Sundays, and public holidays.
- During peak periods, promotions, or high order volume, processing may take slightly longer. If a significant delay is expected, we will do our best to notify you by email.
Shipping methods & delivery times
- Standard Shipping (United States): 4-9 business days after your order ships
- Estimated total delivery: up to 13 business days from order (processing 3-4 + shipping 4-9)
- Delivery times are estimates only and begin after your order has been processed and handed to the carrier.
Shipping costs
- Orders $50 USD or more qualify for free standard shipping within the United States (applied automatically at checkout when eligible).
- Orders under $50 USD ship for a flat rate of $6.99 USD.
- Sales tax: Tote Haus does not charge customers any sales tax of any kind. Order totals are product price plus shipping only. We do not add state, local, VAT, GST, or similar tax charges at checkout.
Order tracking
- Once your order ships, you will receive a shipping confirmation email with tracking information when available.
- You can also use our Order Tracking page or email support@totehaus.shop with your order number.
- Please allow up to 24-48 hours after the shipping confirmation for tracking details to update in the carrier system.
Where orders ship from
- Tote Haus uses one business address for the legal entity and for shipping: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702, USA.
- That address is not a walk-in retail storefront.
Undeliverable packages & address issues
- If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to claim the package, we will contact you.
- Additional shipping charges may apply to re-ship an order returned as undeliverable for reasons outside our control.
- If we cannot reach you within a reasonable time, we may refund the product cost minus original outbound shipping (where applicable) at our discretion.
Lost, delayed, or damaged shipments
- Delivery times may vary due to carrier delays, weather, customs (if ever applicable), peak season congestion, or other external factors.
- Tote Haus is not responsible for delays caused solely by carriers or events outside our reasonable control.
- If your tracking shows no movement for an extended period, or your package arrives damaged, contact us promptly at support@totehaus.shop with your order number and photos so we can help investigate.
Order changes & cancellations before shipping
- If your order is still being processed and has not yet shipped, contact us as soon as possible. We can often cancel or update the order before it leaves our facility.
- Once an order has shipped, address changes may not be possible and are subject to carrier rules.
Returns related to shipping
Returns and refunds are governed by our Refund Policy. Please review that policy for eligibility, timelines, and proof requirements.
Contact
Questions about shipping? Contact us with the same business identity published across this site:
Trade name: Tote Haus
Legal name: IREX MEDIA US LLC
Address: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702, USA
Email: support@totehaus.shop
Live chat: available on this website during Monday-Friday, 9:00 AM-5:00 PM (ET)
Phone support: not offered
Support hours: Monday-Friday, 9:00 AM-5:00 PM (ET); email and live chat only
