Contact Us
Questions about products, orders, shipping, returns, or payment? Reach Tote Haus by email or live chat during support hours. We do not offer phone support on this store. The legal name, email, and addresses below match About, Legal Notice, and our store policies.
Saturday-Sunday: Closed
How support works
- Email: support@totehaus.shop (best for order numbers, returns, and payment questions)
- Live chat: use the chat widget on this site during Monday-Friday, 9:00 AM-5:00 PM (ET)
- No phone support: we do not publish or answer a customer support phone line for this store
Outside support hours, send an email. We aim to reply within one business day once hours resume.
Business identity (matches store policies)
Trade name: Tote Haus
Legal name: IREX MEDIA US LLC
Customer support email: support@totehaus.shop
Official website: https://totehaus.shop
If a message asks you to pay a different company name, personal account, or card by chat, treat it as suspicious and confirm with us by email before sending money. Our payment method is direct bank deposit, explained in the Payment Policy.
Legal name and address
Trade name: Tote Haus
Legal name: IREX MEDIA US LLC
Address (one address — legal mail and ship-from):
IREX MEDIA US LLC
7901 4th St N, Ste 17196
St. Petersburg, FL 33702
United States
This address is not a retail showroom. Do not mail returns here unless we specifically instruct you in writing for an approved return case.
Support hours (ET): Monday-Friday, 9:00 AM-5:00 PM (Saturday-Sunday closed)
Order cut-off: 5:00 PM EST. After cut-off or on weekends, processing begins the next business day.
Send a message
Fill out the form below. We aim to reply within one business day during support hours. For order help, include your order number.
Shipping, returns, and operations (quick facts)
- United States shipping only
- Free shipping on orders over $50 · Flat $6.99 under $50
- Processing: 3-4 business days · Delivery after ship: 4-9 business days · Estimated total: up to 13 business days
- Returns within 15 days only for wrong dispatch or defective items (photo + video proof required)
- Buyer's remorse / change-of-mind / general preference returns are not accepted
- Cancel before shipping for a full refund when the order has not yet shipped
- Payment: direct bank deposit (see Payment Policy)
Shipping Policy · Refund Policy · Payment Policy · Order Tracking · Legal Notice · About Us
