Legal Notice

This Legal Notice identifies the company that owns and operates the Tote Haus online store at https://totehaus.shop. It is meant for customers, partners, and anyone who needs our registered business details in one place.

This page is not our Terms of Service. Rules for browsing the site, placing orders, returns, privacy, and shipping are covered in the separate policies linked below. If you only need to know who stands behind Tote Haus, this page is the right place.

Who we are

Tote Haus is the customer-facing brand for tote bags and everyday carry products sold on this website, including tote bags, carry bags, weekenders, and shoppers. The legal entity behind the brand is IREX MEDIA US LLC, a United States company. Orders, invoices, refunds, and customer support for purchases made on this site are handled under that entity.

When you see “Tote Haus,” “we,” “us,” or “our” on the storefront, in order emails, or in our policies, those terms refer to IREX MEDIA US LLC operating the Tote Haus store, unless a specific page clearly names a different party.

What this business is responsible for

IREX MEDIA US LLC is responsible for:

• Product listings and descriptions published on https://totehaus.shop
• Order processing and payment matching for purchases made through this store
• Shipping to addresses within the United States according to our Shipping Policy
• Customer support for orders placed on this website
• Handling returns and refunds under our Refund Policy
• Maintaining the store policies linked in the footer of this site

We ship within the United States only, unless a product page or checkout message clearly states something different for a specific item. Delivery times, carriers, and shipping costs are described in the Shipping Policy.

What this page does not cover

This Legal Notice does not replace:

• Terms of Service (site use and purchase terms)
• Privacy Policy (how we handle personal information)
• Shipping Policy (delivery, tracking, and shipping costs)
• Refund Policy (returns, wrong/defective items, and refunds)
• Payment Policy (how to pay, currently by direct bank deposit)

If you are looking for return windows, proof requirements, or shipping cutoffs, open those policy pages instead of relying on this Legal Notice alone.

Official website and contact channels

Our official store website is https://totehaus.shop. For order help, email support@totehaus.shop or use live chat during support hours (Mon-Fri 9:00 AM-5:00 PM ET). We do not offer phone support. Includeduring the support hours listed above. Include your order number whenever you write about a purchase.

We recommend contacting us only through the email and live chat published on this site. We do not offer phone support. If you receive a message asking for payment to a different company name, personal account, or card number by chat, treat it as suspicious and confirm with us before sending money. Our current payment method is explained in the Payment Policy.

Legal name and address

Trade name: Tote Haus

Legal name: IREX MEDIA US LLC

Address (registered office, legal mail, and ship-from — one address only):

IREX MEDIA US LLC
7901 4th St N, Ste 17196
St. Petersburg, FL 33702
United States

This address is not a retail showroom for walk-in shopping, and it is not a drop-off point for product returns unless we specifically instruct you to ship a return there in writing for your case.

Email, chat, and website match

For Google Merchant Center and customer trust, we keep these details identical across About, Contact, Legal Notice, and store policies:

• Trade name: Tote Haus
• Legal name: IREX MEDIA US LLC
• Address: 7901 4th St N, Ste 17196, St. Petersburg, FL 33702, USA
• Website: https://totehaus.shop
• Email: support@totehaus.shop
• Live chat: available on this website during Monday-Friday, 9:00 AM-5:00 PM (ET)
• Phone support: not offered

Intellectual property and brand use

The Tote Haus name, logo, product images, and site content on this store are used by IREX MEDIA US LLC for selling products on this website. You may not copy our product photos, listing text, or branding for your own store or ads without our prior written permission.

If you believe content on our site infringes your rights, email support@totehaus.shop with a clear description of the material and your contact information so we can review the claim.

Third-party links and tools

Our website may include links to carriers, payment instructions, tracking tools, or other services we use to fulfill orders. Those third parties have their own terms. This Legal Notice does not make us responsible for websites we do not operate, except as required by law or as stated in our own policies for purchases made on Tote Haus.

Updates to this Legal Notice

We may update this page when our company details, support contacts, or store structure change. The version published at this URL is the current Legal Notice. Older printed copies or screenshots may be out of date.

Related policies

Terms of Service · Privacy Policy · Shipping Policy · Refund Policy · Payment Policy · Contact Us

Legal or business contact

For legal or business questions about IREX MEDIA US LLC / Tote Haus, email support@totehaus.shop or write to the address above. For order status, shipping, returns, or payment matching, include your order number and we will route your message to support.